Q1. Are you a manufacturer or a trading company?
A: We are a professional manufacturer specializing in the production of rubber track shoe kits and other undercarriage parts for construction machinery. We have our own factory, R&D team, and quality control system to ensure product quality and provide competitive prices.
Q2. What are your main products?
A: Our main products include rubber track shoe kits, track chains, idlers, rollers, and other undercarriage parts for asphalt pavers, milling machines, and road rollers. We also offer OEM and ODM services to meet customized requirements.
Q3. Can you provide samples?
A: Yes, we can provide free samples for quality evaluation. However, the customer is usually responsible for the shipping cost. Please contact our sales team for sample arrangements.
Q4. Do you have a minimum order quantity (MOQ)?
A: For standard products, our MOQ is usually 1 pieces. For customized products or large orders, we can discuss the MOQ flexibly. Please feel free to contact us for your specific needs.
Q5. What is your delivery time?
A: The delivery time depends on the product type, quantity, and current production schedule. For standard products in stock, the delivery time is usually 3-7 working days. For customized or large orders, it may take 7-15 working days. Please confirm with our sales team for the exact delivery time.
Q6. What are your payment terms?
A: We accept various payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), and D/P (Documents against Payment). For new customers, we usually require a 30% deposit before production and the balance before shipment. For long-term cooperative customers, more flexible payment terms can be negotiated.
Q7. What is your shipping port?
A: Our main shipping ports are Shanghai Port and Taicang Port, which are close to our factory and offer convenient and efficient logistics services. We can also ship from other ports according to your requirements.
Q8. How about the packaging?
A: We use standard export packaging to ensure the products are well protected during transportation. The packaging details can be customized according to your specific requirements.
Q9. What is your warranty policy?
A: We offer a 6-12 months warranty on our products under normal use and proper maintenance. If there is any quality problem with the product during the warranty period, we will provide free replacement or repair services.
Q10. How can I get a quotation?
A: Please provide us with the product name, part number, quantity, and other relevant information. Our sales team will provide you with a detailed quotation as soon as possible. You can contact us email, phone, or the contact form on our website.
